Refund policy

Last updated: 28 September 2026

We want you to be completely satisfied with ImprintTrader. If you are not happy with your purchase, please read this policy carefully to understand your options.

1. Subscription refunds

New subscriptions — 7-day satisfaction guarantee

If you subscribe to a paid plan for the first time and are not satisfied, you may request a full refund within 7 days of your first payment, provided you have used fewer than 10 AI scoring credits during that period (credits spent on any feature count towards this).

To request a refund, email support@imprinttrader.com within 7 days of your first payment with the subject line "Refund Request" and your registered email address.

Pro free trial

Nothing is charged during the 14-day Pro free trial, and if you cancel before it ends no payment is taken. If the trial converts into a paid subscription, your first payment is taken when the trial ends; if this is your first paid subscription, the 7-day guarantee above runs from that payment.

Renewal payments

Monthly subscription renewals are non-refundable. An annual renewal can be refunded in full if you request it within 7 days of the renewal charge and have used fewer than 10 AI scoring credits since that charge (credits spent on any feature count towards this). If you do not wish to be charged for the next billing cycle, you must cancel your subscription before your renewal date. You will continue to have access to paid features until the end of your current billing period.

Upgrades and downgrades

If you upgrade your subscription mid-cycle, you will be charged the pro-rated difference for the rest of your current billing period immediately, and you stay on the same billing period (monthly stays monthly, yearly stays yearly). Your plan credits are kept, and the new plan’s extra allowance for that period (the difference between the two plans’ allowances), pro-rated to the part of the period that is left, is added to them. If the new plan’s allowance is not larger than your current one, nothing is added and your plan credits are kept as they are. From your next renewal you receive the new plan’s full allowance. Your top-up and referral credits are kept. If you downgrade, the change takes effect at the start of your next billing cycle. No refunds are issued for unused time on a higher-tier plan when downgrading.

2. Credit top-up refunds

Credit top-up purchases (20, 50, or 80 credits for $10, $20, or $30) are non-refundable once the credits have been added to your account. Top-up credits roll over and remain available for 12 months from purchase (see our Terms of Service). If you experience a technical issue that resulted in credits being deducted without a successful scoring result, please contact us and we will investigate and restore credits where appropriate.

3. Free plan

The free plan includes 10 AI scoring credits, given once when your account is created, at no charge. They are given once per email inbox: a further account on the same inbox (for example the same Gmail address with dots or a “+” tag added) starts with no free credits. No payment is taken for the free plan and therefore no refund is applicable.

4. Exceptions

We may, at our sole discretion, issue refunds outside of this policy in exceptional circumstances, including:

5. How to request a refund

To request a refund, please email support@imprinttrader.com with:

We will respond within 2 business days. Approved refunds are processed within 5-10 business days and returned to the original payment method via our payment processor. Refunds are handled by us, not automatically: when we refund a subscription payment, we cancel that subscription and remove the credits the payment granted from your account, and when we refund a top-up, we remove the credits it added that are still unused. The same happens if a top-up payment is charged back through your card issuer. If you joined through someone’s referral link and your first subscription payment is refunded or charged back, the referral credits they earned from it are removed as well.

6. Cancellation

You may cancel your subscription at any time from Settings — with Cancel subscription on your subscription card, or in the billing portal opened with Manage subscription. Cancellation takes effect at the end of your current billing period. You will not be charged for subsequent periods after cancellation.

Deleting your account is different: it cancels any subscription immediately, the rest of the current billing period is not refunded, and unused top-up and referral credits are forfeited and not refunded. If you only want to stop paying, cancel your subscription and keep your account on the Free plan. If you are within the 7-day guarantee in section 1, request your refund before you delete your account.

7. Contact

Trading name: ImprintTrader
Operated by: Petrus Truter
Email: support@imprinttrader.com
Phone: +27 83 625 2717